Refund Policy

Refund requests for one-time programs (such as the Transformation Program) may be submitted within 14 days of purchase if no more than one coaching session has been delivered and no digital materials have been accessed. All delivered sessions and accessed digital resources are non-refundable.

If you purchased a program with multiple sessions and wish to discontinue before completion, you may request a pro-rated refund for unused, scheduled sessions. Attended sessions and accessed materials are non-refundable.

For ongoing Monthly Partnership programs, you may cancel at any time. Cancellations take effect at the end of your current billing cycle, and you will retain access through the end of your paid period. Fees for past or current billing cycles are non-refundable.

Missed or rescheduled sessions are subject to the terms agreed upon at registration. 24 hours’ notice is required to reschedule without penalty. Sessions missed without sufficient notice are considered delivered and are non-refundable.

If you believe you have been charged in error (such as duplicate or accidental payment), contact me promptly via the Contact page. Verified errors will be refunded in full.

All refund requests must be submitted in writing using the Contact page or by email at manuel@manuelredondo.online. Include your name, payment date, and the reason for your request. I will aim to respond within 3 business days.

Approved refunds are processed through Stripe and may take up to 10 business days to appear on your statement, depending on your bank or card provider.

If you have any concerns about your purchase or believe a charge is in error, please contact me directly for resolution before initiating a chargeback through your card provider. Unauthorized chargebacks may result in suspension of services.

For questions about this policy, please visit the Contact page.